User contributions for Charlie Garner

28 September 2022

• 15:4015:40, 28 September 2022 diff hist +11‎ N File:WaitLists 1.png ‎No edit summary current
• 14:4014:40, 28 September 2022 diff hist 0‎ N Update: Version 4.26.1.0 ‎ Created blank page Tag: Visual edit
• 14:0314:03, 28 September 2022 diff hist +103‎ Wait List ‎No edit summary Tag: Visual edit
• 10:3310:33, 28 September 2022 diff hist +437‎ N FP17 - Completion Invalid ‎ Created page with "This error occurs because you are trying to complete a claim that has already been completed. You will need to go back to the older claim and double check that, before sending a new claim off {| class="wikitable" |896 |FP17O completion/abandoned/discontinued claim where previous claim is Ortho completion |} If the problem still persists contact the Pearl Dental Software support desk~ 0116 275 9995 (Monday - Friday, 08:30 to 17:30)" Tag: Visual edit
• 10:3110:31, 28 September 2022 diff hist +455‎ N FP17 - Assessment Invalid ‎ Created page with "This error occurs because there is already an existing claim for this treatment. To resolve this go back to the older claim and either delete or amend this claim. If does have to be a new patient to claim for this treatment. {| class="wikitable" |895 |FP17O assessment where previous  claim is assessment/appliance fitted |} If this problem still persists contact the Pearl Dental Software support desk~ 0116 275 9995 (Monday - Friday, 08:30 to 17:30)" Tag: Visual edit
• 10:2910:29, 28 September 2022 diff hist +431‎ N FP17 - Debond Not Applicable ‎ Created page with "This error occurs when there is already a claim present for the treatment you are trying to complete. You can only send this claim off for a new patient, not a already existing patient. {| class="wikitable" |894 |An Assess and Debond claim cannot follow any other type of orthodontic claim for the same patient |} For more information contact the Pearl Dental Software support desk~ 0116 275 9995 (Monday - Friday, 08:30 to 17:30)" Tag: Visual edit
• 10:1110:11, 28 September 2022 diff hist −3‎ FP17 - Overlapping Claim ‎No edit summary Tag: Visual edit
• 10:1110:11, 28 September 2022 diff hist +658‎ N FP17 - Continuation Not Possible ‎ Created page with "This error occurs when the board says that they cant find the original claim. To resolve this you need to go the patients record and click FP17 on the right. File:Overlapping Claim.png From here double check that there is another claim in the history. If there isn't a previous claim, i would recommend adding one in and transmitting that claim. Then the board can link both claims together. If there is a previous claim contact the Pearl Dental Software support d..." Tag: Visual edit

27 September 2022

• 15:5915:59, 27 September 2022 diff hist +848‎ N FP17 - GDC Error ‎ Created page with "This error appears because the GDC number is wrong or not present in Pearl. See below how to amend this: 1) Go to Settings > Staff Setup > Edit Staff 439x439px 2) Click the edit icon for the staff member you would like to change 533x533px 3) Type the GDC number in the bottom left and click to be a prescriber box below 538x538px 4) Click Save left|thumb {| clas..." Tag: Visual edit
• 15:5715:57, 27 September 2022 diff hist +9‎ N File:GDC Error.png ‎No edit summary current
• 15:5415:54, 27 September 2022 diff hist −25‎ FP17 - No Appropriate Item ‎No edit summary Tag: Visual edit
• 15:5015:50, 27 September 2022 diff hist +674‎ N FP17 - Overlapping Claim ‎ Created page with "This error is occurring because there is a claim already present, the board will not accept the claim if they think you are trying to claim for the same treatment twice. To resolve this you need to go the patients record and click on FP17 on the right. File:Overlapping Claim.png Search through the claims that are over lapping and send a delete form request for the claim that is wrong. {| class="wikitable" |401 |Claim overlaps or duplicates an existing clai..." Tag: Visual edit
• 15:3315:33, 27 September 2022 diff hist +17‎ N File:Overlapping Claim.png ‎No edit summary current
• 15:2815:28, 27 September 2022 diff hist +362‎ N FP17 - Previous Financial Year ‎ Created page with "This error is appearing because you are trying to transmit a claim that is relevant to the past financial year, the board will no long accept this. To resolve this issue call EDI support desk 0300 330 1348 (Monday - Friday 8am to 6pm) {| class="wikitable" |@346 |Schedule Query cannot be processed as it refers to a claim pertaining to a past financial year. |}" Tag: Visual edit
• 15:2615:26, 27 September 2022 diff hist +756‎ N FP17 - Invalid Pin ‎ Created page with "This error appears because the pin that has been entered is not correct, see below how to change the performers pin in Pearl. 1) Go to Settings > Staff Setup > Edit Staff File:Invalid Pin 1.png 2) Click on the edit icon next to the staff member you would like to change 626x626px 3) If the diary is enabled (tick box at the top right) you can change the performers pin to where it says "PIN" 634x634px 4) Clic..." Tag: Visual edit
• 15:2315:23, 27 September 2022 diff hist +13‎ N File:Invalid Pin 3.png ‎No edit summary current
• 15:2215:22, 27 September 2022 diff hist +13‎ N File:Invalid Pin 2.png ‎No edit summary current
• 15:2015:20, 27 September 2022 diff hist +13‎ N File:Invalid Pin 1.png ‎No edit summary current
• 15:1715:17, 27 September 2022 diff hist 0‎ FP17 - Performer Or Contract ‎No edit summary Tag: Visual edit
• 15:1115:11, 27 September 2022 diff hist +725‎ N FP17 - Performer Or Contract ‎ Created page with "This error occurs when there is a problem with the data on compass is not correct for the performer. You will need to log into compass and assess the details relating to the performer on there. {| class="wikitable" |@285 |Treatment dates are outside the period of the contract or the performers tenure within that contract |- |@012 |Invalid or missing contract or performer number. |- |509 |Performer is on authorised leave at the treatment start and end dates NB. Does not..." Tag: Visual edit
• 14:0814:08, 27 September 2022 diff hist +10‎ FP17 - Schema Error ‎No edit summary Tag: Visual edit
• 14:0714:07, 27 September 2022 diff hist −173‎ FP17 - Unknown ‎No edit summary Tag: Visual edit
• 14:0114:01, 27 September 2022 diff hist +5,433‎ FP17 - Invalid Form ‎No edit summary Tag: Visual edit
• 14:0014:00, 27 September 2022 diff hist +224‎ N FP17 - Invalid Form ‎ Created page with "This error occurs due to a misconfiguration with your Pearl Dental Software validation settings, to resolve it you will need to contact the Pearl Dental Software support desk ~ 0116 275 9995 (Monday - Friday, 08:30 to 17:30)" Tag: Visual edit
• 13:5713:57, 27 September 2022 diff hist +396‎ N FP17 - Claim Already Present ‎ Created page with "This error occurs when the claim has already been received by the board, to resolve it you will need to contact the Pearl Dental Software support desk~ 0116 275 9995 (Monday - Friday, 08:30 to 17:30) {| class="wikitable" |@212 |Claim already received. If you wish original to be deleted and this claim substituted, please retransmit with appropriate SQ indicator. Otherwise do not retransmit |}" Tag: Visual edit
• 13:5513:55, 27 September 2022 diff hist +126‎ N FP17 - Schema Error ‎ Created page with "To resolve it you will need to contact the Pearl Dental Software support desk~ 0116 275 9995 (Monday - Friday, 08:30 to 17:30)" Tag: Visual edit
• 13:5413:54, 27 September 2022 diff hist +4,293‎ N FP17 - Unknown ‎ Created page with "To resolve it you will need to contact the Pearl Dental Software support desk~ 0116 275 9995 (Monday - Friday, 08:30 to 17:30) {| class="wikitable" |A11 |Claim deleted |- |A11A |Claim 011901 has been deleted. There is a communication in the post. |- |B1 |Your observations have been noted PLEASE USE NEW REFERENCE 20000010, INSTEAD OF THE OLD REFERENCE POL/OL/191809/002, AS ADVISED BY EMAILED ON 1 OCTOBER 2013.   |- |B11A |Claim already processed on schedule 1409, the..." Tag: Visual edit
• 13:5213:52, 27 September 2022 diff hist +767‎ N FP17 - No Appropriate Item ‎ Created page with "This error occurs when the treatment / treatment item that you have entered is not applicable, to resolve it you will need to contact the Pearl Dental Software support desk~ 0116 275 9995 (Monday - Friday, 08:30 to 17:30) {| class="wikitable" |129 |No treatment item which matches the band claimed is present on the claim Temporarily suspended and replaced with a comment |- |132 |Reg 11 claim without an appropriate appliance included in the clinical dataset Temporarily..." Tag: Visual edit
• 13:4513:45, 27 September 2022 diff hist +23‎ FP17 - Inappropriate Item ‎No edit summary Tag: Visual edit
• 13:4313:43, 27 September 2022 diff hist +445‎ N FP17 - Inappropriate Item ‎ Created page with "The treatment / treatment item that you have entered is not applicable, to resolve it you will need to contact the Pearl Dental Software support desk~ 0116 275 9995 (Monday - Friday, 08:30 to 17:30) {| class="wikitable" |130 |Treatment item claimed for a higher band than that entered on the claim Temporarily suspended and replaced with a comment |- |131 |Treatment entered on a claim that is not applicable to a Welsh Free Exam exemption |}" Tag: Visual edit
• 13:3213:32, 27 September 2022 diff hist +579‎ N FP17 - Invalid Schedule Query ‎ Created page with "This error appears when you are trying to amend a claim that could not be located, to resolve it you will need to contact the Pearl Dental Software support desk~ 0116 275 9995 (Monday - Friday, 08:30 to 17:30) {| class="wikitable" |@330 |Schedule Query Indicator claim but original cannot be found |- |@331 |Schedule Query Indicator claim but original has already been deleted or is in error |- |@332 |Schedule Query Indicator Deletion but original cannot be found |- |@333..." Tag: Visual edit
• 13:1913:19, 27 September 2022 diff hist +18‎ FP17 - Major Fault ‎No edit summary Tag: Visual edit
• 13:1613:16, 27 September 2022 diff hist −24‎ FP17 - Invalid Patient ‎No edit summary Tag: Visual edit
• 13:1613:16, 27 September 2022 diff hist +15‎ FP17 - Invalid Patient ‎No edit summary Tag: Visual edit
• 13:1513:15, 27 September 2022 diff hist +6‎ FP17 - Invalid Patient ‎No edit summary Tag: Visual edit
• 13:1513:15, 27 September 2022 diff hist +21‎ FP17 - Invalid Patient ‎No edit summary Tag: Visual edit
• 13:1513:15, 27 September 2022 diff hist +435‎ N FP17 - Invalid Patient ‎ Created page with "This error occurs due to a misconfiguration with your Pearl Dental Software validation settings, to resolve it you will need to contact the Pearl Dental Software support desk ~ 0116 275 9995 (Monday - Friday, 08:30 to 17:30) {| |@031 |Patient’s sex missing. |- |@034 |Patient surname missing |- |@035 |Patient forename missing |- |@039 |1^st line of address must be entered. |- |@052 |Invalid patient’s date of birth. |}" Tag: Visual edit
• 13:1013:10, 27 September 2022 diff hist +239‎ FP17 - Major Fault ‎No edit summary Tag: Visual edit

26 September 2022

• 15:5615:56, 26 September 2022 diff hist +203‎ N FP17 - Major Fault ‎ Created page with "When ever this error appears you can contact either of the two numbers below: * EDI Support 0300 330 1348 (Monday - Friday, 8am to 6pm) * BHA Help Desk 0116 275 9995 (Monday - Friday, 08:30 to 17:30)" Tag: Visual edit

15 September 2022

• 11:5111:51, 15 September 2022 diff hist +83‎ N Wait List ‎ Created page with "=== Setting up a wait list === === Adding patients to a wait list === __FORCETOC__" Tag: Visual edit

14 September 2022

• 15:4615:46, 14 September 2022 diff hist −14‎ Templates ‎No edit summary current Tag: Visual edit
• 15:0615:06, 14 September 2022 diff hist +6‎ Recalls ‎No edit summary current Tag: Visual edit
• 11:4511:45, 14 September 2022 diff hist +1‎ Recalls ‎No edit summary Tag: Visual edit

13 September 2022

• 15:5315:53, 13 September 2022 diff hist +108‎ Reminders ‎No edit summary Tag: Visual edit
• 11:3911:39, 13 September 2022 diff hist 0‎ Cancelling an appointment ‎No edit summary current Tag: Visual edit
• 11:3511:35, 13 September 2022 diff hist +85‎ Adding an Appointment ‎No edit summary current Tag: Visual edit

8 September 2022

• 14:0114:01, 8 September 2022 diff hist +4‎ Planned Appointments ‎No edit summary current Tag: Visual edit
• 13:5713:57, 8 September 2022 diff hist +505‎ Planned Appointments ‎ →‎Booking a planned appointment - Find a slot Tag: Visual edit
• 13:4813:48, 8 September 2022 diff hist +14‎ N File:Planned appt 3.png ‎No edit summary current
• 12:0912:09, 8 September 2022 diff hist +148‎ Planned Appointments ‎ →‎Booking the planned appointment - adding an appointment Tag: Visual edit