FP17 - Continuation Not Possible: Difference between revisions
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(Created page with "This error occurs when the board says that they cant find the original claim. To resolve this you need to go the patients record and click FP17 on the right. File:Overlapping Claim.png From here double check that there is another claim in the history. If there isn't a previous claim, i would recommend adding one in and transmitting that claim. Then the board can link both claims together. If there is a previous claim contact the Pearl Dental Software support d...") |
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This error occurs when the board | This error occurs when transmitting a '''''Further Treatment within 2 months''''' or '''''Free Repair Replacement''''' claim for which the board are not able to find an originating claim. | ||
To | To be valid the preceding claim: | ||
* '''MUST''' have a completion date within 2 months (for '''''Further Treatment''''') or 12 months (for '''''Free Repair Replacement''''') of the acceptance date of the new claim. | |||
* '''MUST''' have the same patient details including spelling of Names, Date of Birth, Sex, and Address. | |||
* '''MUST''' '''NOT''' be a continuation or further treatment claim itself. | |||
If the patient's details have changed you should transmit this continuation with the '''OLD DETAILS''' in order for the form to be accepted. To do this, change the patient's details on the main record, edit the form and use the "Refresh Patient Info" button to re-import the details then re-sign and retransmit the form. | |||
[[File:Refresh Patient Info.png|none|frame]] | |||
For further help contact the Pearl Dental Software support desk~ 0116 275 9995 (Monday - Friday, 08:00 to 17:30) | |||
=== Common Error Codes: === | |||
{| class="wikitable" | {| class="wikitable" | ||
|869 | |869 | ||
Revision as of 13:35, 30 September 2022
This error occurs when transmitting a Further Treatment within 2 months or Free Repair Replacement claim for which the board are not able to find an originating claim.
To be valid the preceding claim:
- MUST have a completion date within 2 months (for Further Treatment) or 12 months (for Free Repair Replacement) of the acceptance date of the new claim.
- MUST have the same patient details including spelling of Names, Date of Birth, Sex, and Address.
- MUST NOT be a continuation or further treatment claim itself.
If the patient's details have changed you should transmit this continuation with the OLD DETAILS in order for the form to be accepted. To do this, change the patient's details on the main record, edit the form and use the "Refresh Patient Info" button to re-import the details then re-sign and retransmit the form.
For further help contact the Pearl Dental Software support desk~ 0116 275 9995 (Monday - Friday, 08:00 to 17:30)
Common Error Codes:
| 869 | Further Treatment Within 2 Months invalid |
| 870 | Free Repair/Replacement Within 12 Months invalid |