FP17 - Overlapping Claim: Difference between revisions
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[[File:Overlapping Claim.png]] | [[File:Overlapping Claim.png]] | ||
Find the claim you wish to replace and [[send a delete form request]] for that claim. You will have to transmit the deletion BEFORE re-signing the attention form to prevent this error reoccurring. If this problem still persists contact the Pearl Dental Software support desk~ 0116 275 9995 (Monday - Friday, 08: | Find the claim you wish to replace and [[send a delete form request]] for that claim. You will have to transmit the deletion BEFORE re-signing the attention form to prevent this error reoccurring. If this problem still persists contact the Pearl Dental Software support desk~ 0116 275 9995 (Monday - Friday, 08:00 to 17:30) | ||
=== Common Error Code: === | === Common Error Code: === | ||
Latest revision as of 15:29, 30 September 2022
The Acceptance/Completion dates on this claim overlap with another claim already registered with the board.
If this was a duplicate form, simply delete the form. If you are attempting to send a new form to replace the previous claim, go the patients record and click FP17 on the right.
Find the claim you wish to replace and send a delete form request for that claim. You will have to transmit the deletion BEFORE re-signing the attention form to prevent this error reoccurring. If this problem still persists contact the Pearl Dental Software support desk~ 0116 275 9995 (Monday - Friday, 08:00 to 17:30)
Common Error Code:
| 401 | Claim overlaps or duplicates an existing claim for the same patient with the same contract, provider or performer |