FP17 - Continuation Not Possible - Revision history

Stephen Beardsmore: Stephen Beardsmore moved page FP17 - Continuation Not possible to FP17 - Continuation Not Possible

2022-09-30T13:36:19Z

Stephen Beardsmore moved page FP17 - Continuation Not possible to FP17 - Continuation Not Possible

← Older revision	Revision as of 13:36, 30 September 2022
(No difference)

Stephen Beardsmore at 13:35, 30 September 2022

2022-09-30T13:35:59Z

← Older revision		Revision as of 13:35, 30 September 2022
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	This error occurs when the board ~~says that they cant~~ find ~~the original~~ claim.		This error occurs when transmitting a '''''Further Treatment within 2 months''''' or '''''Free Repair Replacement''''' claim for which the board are not able to find an originating claim.

	To ~~resolve this you need to go~~ the ~~patients record and click FP17 on the right.~~		To be valid the preceding claim:

	~~[[File:Overlapping Claim~~.~~png]]~~		* '''MUST''' have a completion date within 2 months (for '''''Further Treatment''''') or 12 months (for '''''Free Repair Replacement''''') of the acceptance date of the new claim.
			* '''MUST''' have the same patient details including spelling of Names, Date of Birth, Sex, and Address.
			* '''MUST''' '''NOT''' be a continuation or further treatment claim itself.

	~~From here double check that there is another claim~~ in the ~~history~~.		If the patient's details have changed you should transmit this continuation with the '''OLD DETAILS''' in order for the form to be accepted. To do this, change the patient's details on the main record, edit the form and use the "Refresh Patient Info" button to re-import the details then re-sign and retransmit the form.
			[[File:Refresh Patient Info.png\|none\|frame]]
			For further help contact the Pearl Dental Software support desk~ 0116 275 9995 (Monday - Friday, 08:00 to 17:30)

	~~If there isn't a previous claim, i would recommend adding one in and transmitting that claim. Then the board can link both claims together.~~		=== Common Error Codes: ===

	~~If there is a previous claim contact the Pearl Dental Software support desk~ 0116 275 9995 (Monday - Friday, 08~~:~~30 to 17:30)~~
	{\| class="wikitable"		{\| class="wikitable"
	\|869		\|869

Charlie Garner: Created page with "This error occurs when the board says that they cant find the original claim. To resolve this you need to go the patients record and click FP17 on the right. File:Overlapping Claim.png From here double check that there is another claim in the history. If there isn't a previous claim, i would recommend adding one in and transmitting that claim. Then the board can link both claims together. If there is a previous claim contact the Pearl Dental Software support d..."

2022-09-28T10:11:20Z

Created page with "This error occurs when the board says that they cant find the original claim. To resolve this you need to go the patients record and click FP17 on the right. File:Overlapping Claim.png From here double check that there is another claim in the history. If there isn't a previous claim, i would recommend adding one in and transmitting that claim. Then the board can link both claims together. If there is a previous claim contact the Pearl Dental Software support d..."

New page

This error occurs when the board says that they cant find the original claim.

To resolve this you need to go the patients record and click FP17 on the right.

[[File:Overlapping Claim.png]]

From here double check that there is another claim in the history.

If there isn't a previous claim, i would recommend adding one in and transmitting that claim. Then the board can link both claims together.

If there is a previous claim contact the Pearl Dental Software support desk~ 0116 275 9995 (Monday - Friday, 08:30 to 17:30)
{| class="wikitable"
|869
|Further Treatment Within 2 Months invalid
|-
|870
|Free Repair/Replacement Within 12 Months invalid
|}